Privacy notice
Who we are
Servenk is a vehicle health check and customer approval service for garages, by Filenk Tech ("we", "us"). Questions about this notice or your data: [email protected].
Two kinds of personal data, two roles
Garage accounts. For the people who work at a garage that uses Servenk (owners, advisors, technicians), we decide how their data is used: we are the controller.
The garage's customers. When a garage records its customers, their vehicles and health checks in Servenk, the garage decides why and how: the garage is the controller and we process that data on its behalf as its processor. If you are a garage's customer, the garage is your first point of contact; we help it answer you.
What we collect from garages, and why
- Names, work email addresses, roles and passwords (stored only as a one-way hash) to provide sign-in and the service.
- Garage details (name, address, phone, logo, settings) shown on the customer's page and messages.
- Subscription and billing records. Card payments are handled by Stripe; we never see or store card numbers.
- Security records such as sign-in attempts, to protect accounts.
- The country our hosting provider reports for a visitor at sign-up, to set sensible defaults (currency, units, language).
We use this to run the service under our contract with the garage, and to keep it secure (our legitimate interest).
What garages record about their customers
- Name, mobile number, email address, preferred language, and vehicles (registration, make, model, mileage, inspection date).
- Health checks: items, notes, prices, photos and videos.
- On the approval page: when it was opened and every approve or defer decision, with the time, the price shown, the IP address and the device. This record lets the garage show what was agreed; it cannot be changed afterwards.
- Messages sent about a visit, and whether the customer agreed to reminders. Reminders and review requests are only sent with that agreement, and each one has a link to stop them.
Who else handles the data
We use carefully chosen providers to deliver the service, under contracts that limit them to doing so: hosting and file storage, an email delivery provider for messages, and Stripe for payments. We do not sell personal data or use it for advertising.
A garage on the Plus plan can connect its own mail server. Its customer emails then go through that garage's own email provider, which the garage chooses and is responsible for. When staff share a health check on WhatsApp, they send it from their own WhatsApp account; Servenk only prepares the message.
How long we keep it
Garage data is kept while the garage's account is open. A garage can export its data and close its account from Settings at any time; the data is then removed from the service, apart from records we must keep by law, such as billing records.
Cookies and local storage
We use what the site needs to work: keeping staff signed in, and remembering a visitor's chosen language and country.
On the public site we count visits ourselves, without cookies: the page, the button clicked, the site or ad campaign a visit came from (for example a search engine or a campaign tag in the link), the country and the kind of device. We do not store IP addresses or anything that names a person. A random number kept only in the open browser tab joins the pages of one visit. When a garage signs up, we keep where that visit came from so we can see which channels bring garages.
If we use Google Analytics or Google Ads, the site asks first. Their cookies are set only after you choose "Accept all", and you can change your answer at any time with "Cookie settings" at the bottom of the page. With "Accept all" we also remember for 90 days, in your browser, where your first visit came from.
Your rights
You can ask for a copy of your personal data, ask us to correct or delete it, object to or restrict its use, and ask to receive it in a portable form. Write to [email protected] with "Privacy" in the subject. If you are a garage's customer, we will pass your request to the garage. In the UK you can also complain to the Information Commissioner's Office (ico.org.uk).
Changes
If we change this notice in a way that matters, we will tell garages by email before the change applies.